Service Provider Information Online

Frequently Asked Questions

Why did Finding Gold Start?
Out of frustration! During a stint of renovating, nearly every contractor we appointed let us down. We felt that if we had been able to tap into an extended 'word of mouth' network we would have been empowered to make better buying decisions and therefore able to avoid most of the pain.

Why Finding Gold?
When you need that specific job done, where do you find the right person for that job? The Finding Gold website is designed to assist you to make the right buying decision by finding the best contractor or service provider for you. In other words to help you "Find Gold".

How do I use Finding Gold?
Go to More about it.

How do I profile my business on Finding Gold?
Go to To Advertise.

What is the cost of profiling my business?
R 114.00 per month.

What do I get for that?
1) An interactive web presence that is not costly and is easy for you to set up.
2) A web presence that we market for you by incorporating many small marketing budgets into one to get the best exposure for all.
3) The honest opinion of your customer via the reviews. This customer service research can help you identify the areas of strength and weakness in your business.
4) It is online for you to review at any time. To be used as a business management tool.
5) At the end of the month, your reviews for that month will be sent to you via email as a 'summary report'.
6) The opportunity to be "Requested to Quote" or to generate business via the "Tell a Friend" buttons on your profile.
7) We will send you feedback from the clients who have "Requested a Quote", to let you know if they have or haven’t used your service and why.

What is the duration of the contract?
Initially for 12 months and thereafter on a month to month basis. In order for it to really work for you, you need to give yourself time to build up your reviews.

How do I sign up?
It’s easy, simply go "To Advertise" and follow the directions.

How do I load and update my profile?
All you need to do is go to "To Advertise" and follow the directions. We have kept the process very simple and user friendly.

How many reviews should I get?
It will be to your benefit to get as many as possible, as quickly as possible.

How do I go about sourcing reviews from customers?
When you sign up, we will send you information to forward to your customer requesting them to rate you.

Who posts reviews?
Your customer.

Do you have to be invited to post a review?
No, definitely not. If you find a service provider on the site that has worked for you within the last year and would like to rate him, please go ahead and do so.

How do I know who has reviewed me?
Go online to see or wait for the monthly review summary we send.

What if someone reviews me that I haven’t done work for:
You let us know immediately. We have the reviewers contact information and will request a copy of your invoice or payment from them. If they can’t provide it we will delete the review from the site.

What if I sign up and don’t like it?
All you have to do is write to us and let us know why it isn’t working for you and that you would like to give 30 day’s notice from your last payment.

How do I post a review for a service provider?
Click on "To Rate" on the bar at the top of any page and follow the directions from there. OR go to the page of the service provider you wish to rate and click "To Rate on his profile.

Can I rate more than 1 service provider?
Yes you can.

Can I rate the same service provider twice?
No you can’t. You can however update any previous reviews you may have posted for the service provider.

How do you prevent the service provider from rating himself?
We can’t. However, as explained, they will only be able to do it once.

What happens if a service provider gets consistently bad ratings?
One of two things –
1) He may opt out of the site (leaving only the good guys behind for you to use) OR
2) He may choose to improve his service and request his customers to re-rate him.

How do I contact someone from Finding Gold?
Call us on (041) 367 3087 or email us at info@findinggold.co.za

Who is behind Finding Gold?
The husband and wife team of Zane and Anita Palmer.
Launching in the Eastern Cape - Soon to be nationwide.
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